Omega Cleaning Corp.wants to use the house of quality matrix in designing and developing a new vacuum cleaner.The use of house of quality is most likely to:
A) provide a common language and framework for members of a project team to use.
B) blur the relationship between product attributes and customer requirements.
C) conceal the competitive shortcomings of the company's existing products.
D) hide design trade-offs.

Question

Quizplus · Accepted Answer

The house of quality matrix provides a common language and framework for members of a project team to use. It helps to organize and prioritize customer requirements and design features, leading to a better product design and development. It does not blur the relationship between product attributes and customer requirements, conceal competitive shortcomings, or hide design trade-offs.