Theta Cleaning Corp.wants to use the house of quality matrix in designing and developing a new vacuum cleaner.What is the first step that Theta Cleaning should take?
A) Identification of customer requirements
B) Determination of the relative value or weight of customer requirements
C) Identification of the engineering attributes that determine the performance of the vacuum cleaner
D) Evaluation of the competing products to determine how well they meet customer needs

Question

Quizplus · Accepted Answer

The first step in using the house of quality matrix is to identify the customer requirements. This step involves gathering information about what the customer wants and needs from the new vacuum cleaner. Only after these requirements have been identified, can Theta Cleaning Corp. move on to the next steps of the process, such as determining the relative value of customer requirements, identifying engineering attributes, and evaluating competing products.