Which measure of performance does not typically relate to customer satisfaction?
A)Number of customer complaints received per month.
B)Average time to answer telephone calls from customers.
C)New services provided for the benefit of customers.
D)Revenue growth percentage.
E)Number of customer suggestions accepted.

Question

Quizplus · Accepted Answer

Revenue growth percentage does not necessarily relate to customer satisfaction as it can be influenced by various factors such as market conditions, pricing strategy, and competition. The other measures listed directly or indirectly relate to customer satisfaction by addressing issues such as complaints, response time, new services, and suggestions.

Which Measure of Performance Does Not Typically Relate to Customer