Measures of performance relating to internal operations and processes include:
A)percentage of customers retained.
B)number of employees in required training programs.
C)percentage of manual transaction errors.
D)return on assets ratio.
E)percentage revenue growth.

Question

Quizplus · Accepted Answer

The percentage of manual transaction errors is a measure of a company's internal operations and processes. It shows the efficiency and accuracy of the company's transactions, which can ultimately affect customer satisfaction and revenue. Options A, D, and E are related to financial performance, while B is related to employee development and not specifically focused on internal operations and processes.

Measures of Performance Relating to Internal Operations and Processes Include