Question 1

According to the author, many of the advances of western civilization resulted from
A) the invention of electricity
B) the United States winning wars
C) replacing elements of a culture with superior advances from another culture
D)mandatory education in public schools

Accepted Answer

The author states in the passage that "Western civilization has frequently advanced by replacing elements of a culture with superior advances from another culture." This suggests that many of the advances in Western civilization came from incorporating ideas or technologies from other cultures, rather than solely relying on internal developments or inventions.

Question 2

Which of the following statements is true?
A)Members of privileged groups have more power to change society than members of less privileged groups.
B)Privilege is beneficial to everyone in a culture.
C)Members of less privileged groups have more power to change society than members of privileged groups.
D)None of the above is true.

Accepted Answer

Members of privileged groups inherently have more resources, access, and influence, which can be leveraged to enact societal changes. This is because their status affords them greater visibility, credibility, and access to power structures compared to members of less privileged groups.

Question 3

Before implementing a new best practice, Chief Diversity Officers (CDOs) should
A)Clarify their organization's definition of diversity
B)Identify the organizations motives and expectations for the program.
C)Evaluate alternative practices
D)Do all of the above

Accepted Answer

Before implementing a new best practice, Chief Diversity Officers (CDOs) should clarify their organization's definition of diversity, identify the organization's motives and expectations for the program, and evaluate alternative practices. Doing all of the above will ensure that the new best practice is aligned with the organization's goals and values and is the most effective approach.

Question 4

To have emotional intelligence, one must possess
A)Self-awareness
B)Ability to recognize personal emotions
C)Ability to control emotions when necessary
D)All of the above

Accepted Answer

Emotional intelligence requires a combination of self-awareness (A), the ability to recognize personal emotions (B), and the ability to control emotions when necessary (C), making option D (all of the above) the correct answer.

Question 5

The benefits of a best practices approach include all but which of the following?
A)You don't have to start from scratch.
B)It increases your organizations credibility around diversity.
C)Such programs offer tax benefits.
D)Provides an opportunity to benchmark your diversity efforts against other organizations programs.

Accepted Answer

The benefits of a best practices approach include starting from a solid foundation, improving credibility, and benchmarking against other organizations. However, tax benefits are not typically associated with diversity programs.

Question 6

Which of the following is not true?
A) Any one culture will probably be superior at all things forever
B) Any one culture will probably not be superior at all things forever but can maintain its dominance by adapting the best ideas from other cultures.
C) Any one culture will probably not be superior at all things forever but can excel in special occupations and certain industries
D)All of the above are true.

Accepted Answer

It is unlikely that any one culture will be superior at all things forever, as different cultures excel in different areas. It is important to recognize the strengths and weaknesses of different cultures and learn from each other to continuously improve and innovate. Therefore, option A is not true.

Question 7

An example of a person managing differences by avoidance, would be
A)Moving the offices of the two people who don't get along further from each other
B)Talking to each one separately
C)Bringing this problem to the attention of higher management
D)Addressing the problem in a team meeting.

Accepted Answer

By moving the offices of the two people who don't get along further from each other, the person managing differences is avoiding any direct confrontation or communication between them. While this approach may temporarily solve the issue, it does not address the root cause of the conflict and may lead to a lack of communication and productivity in the long run.

Question 8

Inventions like paper, printing and the magnetic compass, are examples of
A) things invented by Gutenberg
B) inventions adopted from non-western cultures
C) inventions that are increasing in use
D)all of the above

Accepted Answer

Paper was invented in China, printing was also invented in China and later adopted in Europe by Gutenberg, while the magnetic compass was invented in China and adopted by Europeans for navigation. All these inventions were adopted from non-western cultures.

Question 9

A statement that exemplifies repressing differences would be
A)"Let's talk about this now"
B)"We all have to get along in this department"
C)"I am glad that this has happened. We need to be open about this."
D)"Both of you, in my office now!"

Accepted Answer

This statement suggests that differences should be ignored or hidden in order for everyone to work together, indicating a repressive attitude towards differences.

Question 10

Differences between people can add to the quality of an organization's decision making process because
A)It always takes longer to make a decision when there are multiple perspectives on a problem and time is money
B)Differences decrease creativity
C)Differences provide multiple perspectives
D)Any type of conflict can never be positive

Accepted Answer

Differences such as diverse backgrounds, experiences, and perspectives can provide multiple viewpoints and ideas, leading to more comprehensive and creative decision-making. It may take longer to reach a decision, but the quality of the decision is likely to be higher due to the exploration of varying viewpoints. Conflict can also lead to positive outcomes if managed effectively.

Question 11

From this article an historic event that is an example differences intensifying into a conflict is
A)The last recession.
B)The Beijing Olympics.
C)The election of President Obama.
D)The 9/11 attack on the World Trade Center.

Accepted Answer

The 9/11 attack on the World Trade Center is an example of differences intensifying into a conflict, as it was a terrorist attack that led to further tension and conflict between the United States and various Middle Eastern countries.

Question 12

It may be appropriate to avoid or repress differences when
A)It is an emergency situation
B)There is no time to get into these discussions because one of the participants must leave for the airport
C)Not enough is known about the situation
D)All of the above

Accepted Answer

In emergency situations, when time is of the essence (such as needing to leave for the airport), or when there is insufficient information about the situation, it may be appropriate to avoid or repress differences to ensure swift decision-making or action.

Question 13

According to the author, incorporating diversity into an organization can
A)Increase costs
B)Reduce conflict
C)Cause conflict
D)A & C

Accepted Answer

Incorporating diversity into an organization can both increase costs, due to the need for additional training and potentially more complex management strategies, and cause conflict, as differences in background and opinion may lead to disagreements.

Question 14

An advantage of learning about other organizations best practices is that
A)It can be a starting place to stimulate ideas for what to do in your organization.
B) If it worked elsewhere, it can be successfully copied because these programs cannot be protected by a copyright.
C) It makes you look more creative to your boss.
D)None of the above is an advantage of best practice programs.

Accepted Answer

Learning about other organizations' best practices can provide inspiration and ideas for improving processes and strategies in your own organization. It can also save time and effort in researching and testing new approaches from scratch. Option B is not always true as some programs might be protected by intellectual property laws. Option C is not a significant advantage in comparison to the potential benefits of implementing best practices. Option D is incorrect as there are several advantages of best practice programs.

Question 15

Which of the following is not true about conflict?
A)Conflict is never emotional
B)Conflict can be internal or within a group
C)Conflict increases, if the stakes are high.
D)Conflict can be enjoyable for some people

Accepted Answer

Conflict can often be emotional, as it involves differences in opinions, values, and goals that can lead to heightened emotions such as frustration, anger, and resentment.

Question 16

In terms of diversity management, why is the term "best practices" somewhat inaccurate?
A)Because no diversity program is the "best" for all organizations.
B) Because what is best could be expensive.
C) Because it is a matter of opinion which one really is best and managers don't agree on which is the best practice.
D)Because an organization needs to win an award before their practice can be considered as best.

Accepted Answer

Diversity management practices that work well for one organization may not be effective for another organization due to differences in culture, industry, and workforce composition. Therefore, the term "best practices" is somewhat inaccurate as it implies a one-size-fits-all approach to diversity management.

Question 17

According to the author, to successfully implement a best practice an organization
A)Should start by hiring a consultant.
B)Needs to consider many options to find the best program.
C)Delegate this responsibility to the minority employees.
D)Should just copy the most successful ones.

Accepted Answer

The author suggests that to successfully implement a best practice, an organization should consider many options to find the best program. Simply copying the most successful ones may not be the best approach, as every organization is unique and requires tailored solutions. Hiring a consultant or delegating the responsibility solely to minority employees may not be effective approaches either, as the organization should involve a diverse group of stakeholders in the decision-making process.

Question 18

Example(s) of religious privilege in the United States could include
A)Not closing retail stores on Easter
B)Taking out the "under God" phrase in the pledge of allegiance to the flag.
C)Giving all employees Christmas day off with pay but requiring Jewish employees to work on all of their high holy days.
D)A & B

Accepted Answer

Giving all employees Christmas day off with pay but requiring Jewish employees to work on all of their high holy days is an example of religious privilege. This is because it shows favoritism towards one religion over others and could create a hostile work environment for those who do not celebrate Christmas.

Question 19

Which of the following statements is true about managing people with different perspectives in an organization?
A)All people want and are motivated by the same things because we are all alike.
B)Differences need to be considered as a manageable process rather than as a problem.
C)The less contact you have with diverse people the easier they are to understand.
D)Dealing with differences doesn't evoke emotions.

Accepted Answer

Managing people with different perspectives should be viewed as a process to be managed rather than a problem to be solved. Encouraging communication and understanding between diverse individuals can lead to stronger teamwork and overall success. Option A is incorrect because people have different values, motivations, and preferences. Option C is incorrect because contact and collaboration with diverse individuals can lead to greater understanding and empathy. Option D is incorrect because dealing with differences can evoke emotions as individuals may feel threatened or uncomfortable.

Question 20

According to the author, if differences are not acknowledged and dealt with, they usually
A)Go away
B)Decrease
C)Escalate
D)Cause few problems

Accepted Answer

If differences are not acknowledged and dealt with, they can escalate and cause larger problems. Ignoring or avoiding differences can cause them to grow and potentially create conflicts or misunderstandings.

Introduction

According to the author, many of the advances of western civilization resulted from

Which of the following statements is true?

Before implementing a new best practice, Chief Diversity Officers (CDOs) should

To have emotional intelligence, one must possess

The benefits of a best practices approach include all but which of the following?

Which of the following is not true?

An example of a person managing differences by avoidance, would be

Inventions like paper, printing and the magnetic compass, are examples of

A statement that exemplifies repressing differences would be

Differences between people can add to the quality of an organization's decision making process because

From this article an historic event that is an example differences intensifying into a conflict is

It may be appropriate to avoid or repress differences when

According to the author, incorporating diversity into an organization can

An advantage of learning about other organizations best practices is that

Which of the following is not true about conflict?

In terms of diversity management, why is the term "best practices" somewhat inaccurate?

According to the author, to successfully implement a best practice an organization

Example(s) of religious privilege in the United States could include

Which of the following statements is true about managing people with different perspectives in an organization?

According to the author, if differences are not acknowledged and dealt with, they usually