Companies often have policies on reference letters and other negative employment messages that managers are required to follow.
Correct Answer:
Verified
Q19: If the bad news is a minor
Q20: The direct approach is never used for
Q21: Employees are always at fault when there
Q22: When refusing to make an adjustment,avoid calling
Q23: In a crisis situation,it is important for
Q26: You use a buffer to make the
Q27: Use the indirect approach in most cases
Q28: When refusing routine requests,it's a good idea
Q29: When refusing adjustments of claims,use the direct
Q55: You can deemphasize bad news by minimizing
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