When refusing adjustments of claims,use the direct approach in most cases.

Name: When refusing adjustments of claims,use the direct approach in most cases.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Using the direct approach when refusing adjustments of claims can often be perceived as harsh or insensitive. It's generally better to use an indirect approach to soften the message and explain the reasons behind the refusal, maintaining a positive relationship with the customer.

When Refusing Adjustments of Claims,use the Direct Approach in Most