A direct approach starts with the bad news and then ends immediately with a positive close because this two-step approach has been proven to be successful - especially in discouraging questions and ongoing dialogue with the recipients of the message.

Question

Quizplus · Accepted Answer

A direct approach does indeed start with the bad news, but the purpose of ending with a positive close is not to discourage questions or dialogue. Instead, it aims to soften the impact of the bad news and leave the recipient with a sense of hope or a path forward, potentially encouraging constructive dialogue and maintaining a positive relationship.

A Direct Approach Starts with the Bad News and Then