When should cross selling be attempted?
A) during the presentation
B) just before the close
C) during the introductions
D) once you have the original order in hand
E) at any time in the sales process

Question

Quizplus · Accepted Answer

Cross selling should be attempted after securing the original order. This ensures that the customer is already committed to making a purchase and is more likely to be receptive to additional products or services that complement their original purchase. Attempting to cross sell too early in the process may come across as pushy and could potentially lead to losing the original sale.

When Should Cross Selling Be Attempted