Quiz 24: Health Care
Statistics
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Q 3Q 3
The founders of the Mayo Clinic are credited with the innovation of integrated medical care in their rural medical practice in the late 1800s.
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Q 4Q 4
At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital.
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Q 5Q 5
At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop.
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Q 6Q 6
In recent surveys, about 55 percent of all Americans said they were dissatisfied with the quality of health care.
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Q 7Q 7
In recent surveys, about 32 percent of all Americans said they were dissatisfied with the quality of health care.
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Q 8Q 8
Health care operations management may be defined as the design, management, and improvement of the systems that deliver health care services.
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Q 9Q 9
Health care operations management may be defined as the recruitment, organization, and scheduling of the professionals that deliver health care services.
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Q 12Q 12
A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients.
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Q 13Q 13
Because of the influence of modern technology, quality and service measures are precise and based upon hard evidence.
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Q 14Q 14
Well-organized hospitals have a clear chain of command and carefully delineated decision-making authority.
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Q 17Q 17
In a hospital, a nursing station is a place where admitted patients go to receive nursing care.
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Q 18Q 18
The principal element of the overall layout of a hospital is the nursing station, which is the area support staff work from.
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Q 20Q 20
A general rule for the design of a hospital is to combine patient, guest, and staff traffic flows.
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Q 21Q 21
Decoupling points are IV and electronic monitoring connections, which are decoupled when a patient is moved from an operating room to recovery.
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Q 22Q 22
Decoupling points are those connections that are decoupled when a patient is removed from life support.
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Q 23Q 23
Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed.
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Q 24Q 24
When a patient has diverse symptoms that require treatment by several different medical specialties, the most severe symptom is identified and treated first by a specialist, the next most severe symptom treated second by a different specialist, and so forth until all the patient's symptoms have been addressed.
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Q 25Q 25
Developing strategies to close capacity gaps (where utilization of a resource exceeds capacity available) is most often accomplished by acquisition of more resources through expansion and new facility construction.
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Q 26Q 26
Subcontracting with other hospitals is not a useful method for dealing with capacity gaps (where utilization of a resource exceeds capacity available).
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Q 27Q 27
Edward Deming and Philip Crosby were pioneers in the quality improvement movement in health care.
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Q 28Q 28
Britain's Florence Nightingale's approach, called "evidence-based medicine," underlies current approaches to medical practices.
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Q 31Q 31
Gap errors are information mistakes that arise when a task is transferred or handed off between people or groups.
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Q 33Q 33
SBAR is an acronym for a checklist technique for communicating information about a patient's condition among members of the health care team.
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Q 34Q 34
The three essential resources in a hospital supply chain are information, funds, and goods and services.
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Q 36Q 36
DRGs (demographically restricted groupings) result from a statistical procedure and predict illness based on racial and socioeconomic group membership.Use of DRGs is under attack by minority activists as an example of racial profiling.
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Q 37Q 37
DRGs (diagnostic-related groups) classify patients by diagnosis or surgical procedure into major diagnostic categories based on the premise that treatment of similar medical diagnoses will generate similar costs.
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Q 38Q 38
About 500 diagnostic-related groups have been developed for Medicare as part of the prospective payment system.
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Q 40Q 40
Average inventory for a medium-size hospital represents about 25 percent of its current assets.
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Q 41Q 41
Among the major trends in health care that relate to OSCM is the increased use of gene therapy.
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Q 42Q 42
Among the major trends in health care that relate to OSCM is the increased use of remote surgery.
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Q 45Q 45
Among the major trends in health care that relate to OSCM is telemedicine (remote diagnosis).
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Q 47Q 47
Performance dashboards are used by hospitals to present detailed day-to-day measures in three major categories: customer service, clinical operations, and billing accuracy.
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Q 48Q 48
The customer service dashboard reports hospital scores on issues such as meal quality, mortality rate, and percentage of transfusions having adverse reactions.
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Q 51Q 51
Which of the following is not an American Hospital Association hospital classification?
A)Psychiatric
B)Specialty
C)Orthopedic
D)Rehabilitation
E)General/Emergency
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Multiple Choice
Q 52Q 52
Which of the following is an American Hospital Association hospital classification?
A)Pediatric
B)Specialty
C)Orthopedic
D)Osteopathic
E)Research
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Multiple Choice
Q 53Q 53
What is the starting point in developing a capacity plan for a health care operation?
A)Forecasting patient demand for a reasonable length of time
B)Estimating design capacity
C)Discovery of the bottleneck operation
D)Determining the effective capacity over time
E)Holding a meeting of concerned staff physicians
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Multiple Choice
Q 54Q 54
The largest component of the hospital's workforce is:
A)Nurses
B)Physicians
C)Clerical staff
D)Administration
E)Volunteers
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Multiple Choice
Q 55Q 55
The flow of work through a hospital is sometimes referred to as:
A)An unending procession of sickness and trauma
B)The care chain
C)Hurry up and wait
D)Pre-cash flow
E)Moving sicker and quicker
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Multiple Choice
Q 56Q 56
The text mentions several common approaches to use when developing a strategy to close a capacity gap (where utilization of a resource exceeds capacity available).Which of the following is not among the common approaches mentioned?
A)Transferring capacity from other units
B)Increasing capacity through overtime
C)Subcontracting with other hospitals
D)Bottleneck reduction
E)New construction
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Multiple Choice
Q 57Q 57
Which of the following is an essential resource that flows through a hospital supply chain?
A)Doctors and nurses
B)Information
C)Medicine
D)Patients
E)X-rays
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Multiple Choice
Q 58Q 58
Which of the following is not reported on a hospital's customer service performance dashboard?
A)Mortality rate
B)Meal quality
C)Pain management
D)Follow-up education
E)Inpatient parking
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Multiple Choice
Q 59Q 59
Which of the following is reported on a hospital's key process performance dashboard?
A)Meal quality
B)Quality improvement
C)Autopsy rate
D)Cleanliness
E)Pain management
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Multiple Choice
Q 60Q 60
The textbook mentions seven trends in health care.Which of the following is one of them?
A)Remote surgical treatment
B)Gene therapy
C)Increasing legal costs
D)Increasing cost of healthcare
E)Integrated medical care
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Multiple Choice