Having a highly knowledgeable car salesperson is an example of which quality dimension?
A)sympathy
B)empathy
C)assurance
D)responsiveness

Question

Quizplus · Accepted Answer

Assurance refers to the knowledge and courtesy of employees and their ability to inspire trust and confidence. A highly knowledgeable car salesperson would provide assurance to the customer, as they would be able to answer all of their questions and provide information about the vehicle.

Having a Highly Knowledgeable Car Salesperson Is an Example of Which