You are flying first class from Halifax to Vancouver for a well-deserved vacation.Right behind first class a passenger is playing the harmonica loudly and it is obvious that he has had too much to drink.Your perception of the airline changes and you may not choose this airline again.Because you associate the drunken harmonica player with the airline,this is a problem with ______________ when it comes to the uniqueness of services.
A)inventory
B)inseparability
C)intangibility
D)inconsistency

Question

Quizplus · Accepted Answer

Inseparability refers to the fact that services are produced and consumed simultaneously, and the actions of one party can affect the experience of the other. In this case, the behavior of the passenger playing the harmonica is negatively affecting the experience of the first-class passenger, leading to a negative perception of the airline as a whole.

You Are Flying First Class from Halifax to Vancouver for a Well-Deserved