The prospect asked,"Does this display case come with its own lighting system?" The salesperson responded with,"Before you decide to buy,notice how the doors to the case can be easily secured against tampering." What method was the salesperson using to meet this objection?
A) Boomerang
B) Rephrase the objection as a question
C) Dodge
D) Forestall
E) Compensation

Question

Quizplus · Accepted Answer

With the dodge technique, the salesperson neither denies, answers, nor ignores an objection. The salesperson uses a phrase like, "Before you decide to buy…" or "Let me tell you about…."

The Prospect Asked,"Does This Display Case Come with Its Own