As a salesperson,part of your job in handling a customer complaint is to do all of the following EXCEPT:
A) obtaining relevant information from the customer.
B) expressing sincere regret for the customer's problem.
C) handling the complaint quickly and efficiently.
D) following up to make sure the customer is satisfied.
E) pointing out the poor service offered by competitors.

Question

Quizplus · Accepted Answer

When handling complaints a salesperson should gather information from the customer, express regret, handle the complaint quickly, and follow up with the client. Highlighting problems with the competition will not resolve the problem.

As a Salesperson,part of Your Job in Handling a Customer