Which term refers to maintaining contact with a customer in order to evaluate the effectiveness of the product and the satisfaction of the customer?
A) Internalization
B) Resale
C) Follow-up
D) Sales penetration
E) Transaction selling

Question

Quizplus · Accepted Answer

Follow up involves maintaining contact with a customer (or prospect) in order to evaluate the effectiveness of the product. Follow-up involves handling complaints and conducting surveys but not asking for a buying decision.

Which Term Refers to Maintaining Contact with a Customer in Order