The method of performance measurement that uses several statements describing each trait to produce a final score for that trait is known as the _____.
A) behaviorally anchored rating scale
B) mixed-standard scale
C) behavioral observation scale
D) graphic rating scale
E) forced distribution scale

Question

Quizplus · Accepted Answer

The feedback in TQM is of two kinds: (1) subjective feedback from managers, peers, and customers about the employee's personal qualities such as cooperation and initiative; and (2) objective feedback based on the work process. The second kind of feedback comes from a variety of methods called statistical quality control. These methods use charts to detail causes of problems, measures of performance, or relationships between work-related variables.

The Method of Performance Measurement That Uses Several Statements Describing