To listen with empathy,a manager should _____.
A) express his/her own feelings when they arise
B) relate what he/she hears to his/her own experience
C) pay attention only to the content of what the other person is saying
D) suspend his/her thoughts,such as counterarguments while the person is speaking (Applied,Difficult)

Question

Quizplus · Accepted Answer

To truly listen with empathy, a manager should suspend their own thoughts and avoid counterarguments while the other person is speaking. This allows them to fully focus on the other person's perspective and better understand their feelings and needs. Expressing their own feelings or relating what they hear to their own experience can shift the focus back to themselves and may not allow for true empathy. Paying attention only to the content of what the other person is saying is important, but empathy involves understanding both the content and the emotions behind the message.

To Listen with Empathy,a Manager Should _____