Harold was reluctant to follow a new customer service policy that his company adopted. Harold's boss, Elaine, told him that if he did not begin following the policy immediately that Harold would lose the chance to receive the bonus he hoped to get. Elaine used _____ to overcome Harold's resistance to change.
A)negotiation
B)coercion
C)manipulation
D)cooptation
E)extinction

Question

Quizplus · Accepted Answer

Some managers apply punishment or the threat of punishment to those who resist change, which is called coercion. With this approach, managers use force to make people comply with their wishes.

Harold Was Reluctant to Follow a New Customer Service Policy