The managers at Joyce Advertising are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Which of the following methods for managing resistance to change is most likely to be effective in this scenario?
A)Education and communication
B)Facilitation and support
C)Negotiation and rewards
D)Manipulation and cooptation
E)Explicit and implicit coercion

Question

Quizplus · Accepted Answer

Education and communication is commonly used in situations when there is a lack of information or inaccurate information and analysis. Management should educate people about upcoming changes before they occur. It should communicate not only the nature of the change but its logic.

The Managers at Joyce Advertising Are Proposing a Change in the Way