Alex works in the accessory department of a large regional chain of stores.Since his supervisor _____ him,he has been able to provide even better customer service because he doesn't have to get an okay on a personal check or get approval for an exchange on merchandise.
A) sanctioned
B) delegated
C) appointed
D) empowered
E) functionalized

Question

Quizplus · Accepted Answer

Empowerment is a process in which managers share power and decision-making authority with employees.When employees have the authority to make decisions,they are more confident in their abilities,have a greater opportunity to provide service to customers,and are more committed to the firm's success.

Alex Works in the Accessory Department of a Large Regional