Software that allows an organization's customers to complete inquiry without the aid of the organization's employees is known as
A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) sales force automation (SFA) software
D) supply chain management (SCM) software

Question

Quizplus · Accepted Answer

Customer self service (CSS) software enables customers to handle their inquiries without the aid of an organization's employees. CRM software focuses more on managing customer data, SFA software is used to automate sales-related functions, and SCM software streamlines supply chain operations.

Software That Allows an Organization's Customers to Complete Inquiry Without