Software that automates sales tasks such as order processing and tracking is known as
A) customer relationship management (CRM) software
B) customer self service (CSS) software
C) sales force automation (SFA) software
D) supply chain management (SCM) software

Question

Quizplus · Accepted Answer

Sales force automation (SFA) software is specifically designed to automate sales tasks, such as order processing and tracking. Customer relationship management (CRM) software is focused on managing customer interactions and data, customer self-service (CSS) software is focused on enabling customers to interact with a business, and supply chain management (SCM) software is focused on managing the flow of goods and services.

Software That Automates Sales Tasks Such as Order Processing and Tracking