The seven dimensions of quality are important for products but are not applicable in service organizations.

Name: The seven dimensions of quality are important for products but are not applicable in service organizations.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

The seven dimensions of quality (performance, features, reliability, conformance, durability, serviceability, and aesthetics) are also applicable in service organizations. However, they may be interpreted and applied differently compared to product-focused organizations.

The Seven Dimensions of Quality Are Important for Products but Are