Crosby's concept of ''quality is free" means that it is less expensive to do it right initially than to do it over.

Name: Crosby's concept of ''quality is free" means that it is less expensive to do it right initially than to do it over.
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Crosby's concept of "quality is free" suggests that investing in quality from the beginning avoids the higher costs associated with fixing errors later, making it more cost-effective to ensure quality in the first place.

Crosby's Concept of ''Quality Is Free" Means That It Is