Six Sigma programs have both management and technical components.
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Q21: Cost of inspectors, testing, test equipment, and
Q22: Modern quality management emphasizes finding and correcting
Q23: Deming stresses that workers are primarily responsible
Q24: So long as quality input resources are
Q25: Crosby's concept of ''quality is free" means
Q27: When considering service quality, convenience often is
Q28: Serviceability, conformance, and reliability are dimensions of
Q29: According to Deming, it is the systems
Q30: The customer is the focal point and
Q31: Firms that wish to do business with
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