Which of the following statements about objections is FALSE?
A) Objections present sales opportunities.
B) Prospects who object indicate that they are showing some interest in the seller's presentation.
C) Salespeople should encourage buyers to voice their concerns or questions.
D) Salespeople should take every buyer's objections personally.
E) Real objections are logical to the prospect, no matter how they seem to the sales rep.

Question

Quizplus · Accepted Answer

Salespeople should not take objections personally as it is a natural part of the selling process. Objections can be based on a variety of reasons such as lack of information or trust, budget issues, or simply needing more time to make a decision. Taking objections personally can lead to defensive behavior, which can further damage the sales relationship with the prospect.

Which of the Following Statements About Objections Is FALSE