When should the direct pattern be used to communicate negative news?
A) Never
B) When the negative news affects the reader personally
C) When firmness is necessary
D) When the negative news is unexpected
Correct Answer:
Verified
Q2: Monique has decided that she must apologize
Q4: Shannon had to write a letter to
Q5: Select the most accurate statement.
A) An employee's
Q6: Which of the following is the best
Q8: What is the most accurate statement about
Q8: When should the indirect pattern be used
Q9: Martin must write a negative-news message to
Q10: Charles sent a letter to a teacher
Q41: The most important part of a bad-news
Q46: The best placement for a statement of
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