When should the indirect pattern be used to communicate negative news?
A) Always
B) When the bad news will provoke a hostile reaction
C) When the receiver may overlook the bad news
D) When the bad news is expected

Question

Quizplus · Accepted Answer

The indirect pattern is used when the bad news might provoke a hostile reaction, as it helps to cushion the impact and prepare the receiver for the negative information.

When Should the Indirect Pattern Be Used to Communicate Negative