External service value does not lead to _______________.
A)Customer satisfaction
B)Internal service quality
C)Customer loyalty
D)Revenue growth
E)None of these

Question

Quizplus · Accepted Answer

External service value refers to the perceived value that a customer receives from the goods or services provided by a company. While it can lead to customer satisfaction, customer loyalty, and revenue growth, it does not directly affect internal service quality, which refers to the quality of service provided by employees within the organization.

External Service Value Does Not Lead to _______________