Which is not a feature of customer experience management?
A) Encouraging an outside-in perspective
B) Servicing customer needs holistically
C) Making customer-centric decisions
D) Taking a business-first approach
Correct Answer:
Verified
Q2: Which phase\s of customer service influence\s the
Q3: Customer satisfaction is really about
A)preparation,presentation and follow-up
Q6: In customer service-oriented organisations,social media
A)is a risk
Q7: Customer Relationship Management is a business process
Q8: A quality interaction between customer and service
Q8: An organisation that develops a strategy with
Q9: An effective research program should gather information
A)
Q10: According to Jan Carlzon 1987,the 'moment of
Q12: Which of the following is not a
Q23: What can help create a positive impression
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