Tomas has to write a letter denying a customer's request for a free replacement for her two-year-old business laptop,which is past its warranty.Which of the following is an appropriate buffer statement he might use?
A) I am sorry to hear that your laptop is no longer performing as expected.
B) Are you certain that you have not dropped or otherwise mishandled your computer?
C) Your computer is outdated,and some performance issues are to be expected at this point.
D) The warranty on your laptop expired ninety days after purchase.
E) Our records show that you decided not to purchase the extended warranty that was offered to you at the time of purchase.

Question

Quizplus · Accepted Answer

A buffer is a statement used to establish common ground,show appreciation,state your sympathy,or otherwise express goodwill.

Tomas Has to Write a Letter Denying a Customer's Request