Which of the following is an example of a bad-news message that is characterized by high severity and low controllability?
A) laying off an employee
B) rejecting a customer claim
C) giving an employee a poor review
D) deciding to no longer use a supplier
E) rejecting a colleague's idea

Question

Quizplus · Accepted Answer

Severity is how serious or detrimental the bad news is.Controllability is the degree to which the bad-news message receiver can alter the outcome.An employee being laid off is an example of a bad-news message that is characterized by high severity and low controllability.

Which of the Following Is an Example of a Bad-News