Which of the following is an example of a bad-news message that is characterized by high severity and high controllability?
A) laying off an employee
B) rejecting a customer claim
C) telling an employee that her performance needs improvement
D) cutting back an employee's work hours
E) rejecting a colleague's idea

Question

Quizplus · Accepted Answer

Severity is how serious or detrimental the bad news is.Controllability is the degree to which the bad-news message receiver can alter the outcome.An employee being told that her performance needs improvement is an example of a high-severity,high-controllability message.

Which of the Following Is an Example of a Bad-News