Which of the following operational CRM technologies does the sales department typically use?
A) Campaign management, contact management, opportunity management
B) Sales management, contact management, contact centre
C) Sales management, call scripting, opportunity management
D) Sales management, contact management, opportunity management

Question

Quizplus · Accepted Answer

The sales department typically uses sales management, contact management, and opportunity management technologies in operational CRM. Option A includes campaign management, which is usually used by the marketing department, and option C includes call scripting, which is not a typical technology used by the sales department.

Which of the Following Operational CRM Technologies Does the Sales