CRM involves managing all of the following except:
A) increase customer loyalty
B) increase customer retention
C) increase organization's profitability
D) increase sales commission

Question

Quizplus · Accepted Answer

CRM involves managing customer relationships and improving customer satisfaction, loyalty, and retention in order to increase an organization's profitability. Sales commission is not directly related to managing customer relationships and is typically handled separately by a company's sales department.

CRM Involves Managing All of the Following Except