How do salespeople tell the difference between an excuse and a real objection?
A)by observing how the buyer is acting
B)by understanding what motivates people to buy
C)by learning through experience
D)by asking probing questions
E)by doing all of the above

Question

Quizplus · Accepted Answer

Salespeople should observe the buyer's behavior, understand buyer motivations, and use their experience to identify whether an objection is a genuine concern or simply an excuse. Additionally, asking probing questions can help clarify the buyer's true objections. Therefore, all of the options listed are important in differentiating an excuse from a real objection.

How Do Salespeople Tell the Difference Between an Excuse and a Real