Karla has just learned about Professor Donoho's FSQS, friendly silent questioning stare method of responding to objections. She uses it in a meeting with a prospect the next day. Karla is using a ___________ method of probing.
A)psychological manipulation
B)nonverbal
C)direct denial
D)revisit
E)acknowledge

Question

Quizplus · Accepted Answer

The FSQS method involves a nonverbal approach of silently staring at the objection until the customer elaborates or explains their objection further. This is a non-confrontational method of probing and does not involve psychological manipulation, direct denial, revisiting, or acknowledging.

Karla Has Just Learned About Professor Donoho's FSQS, Friendly Silent