Providing feedback only on observable actions and not on attitudes and intentions is typically perceived as judgmental and provokes defensiveness.

Question

Quizplus · Accepted Answer

You can accurately observe actions and results; however, you can never know the thoughts and feelings of others with certainty. Furthermore, if you focus on attitudes and intentions, you are far more likely to be perceived as judgmental and provoke defensiveness.

Providing Feedback Only on Observable Actions and Not on Attitudes