Teresa has a very sensitive customer who does not like to be confronted.She has learned to use non-threatening negotiation strategies with this customer.Whenever possible,Teresa avoids using ___________ to negotiate with this customer.
A)Questions.
B)Direct denial.
C)Bounce-backs.
D)Trial offers.

Question

Quizplus · Accepted Answer

Direct denial is a confrontational strategy which may not be well-received by a sensitive customer who does not like to be confronted. Teresa should avoid using this strategy when negotiating with this particular customer. Instead, she should use non-threatening strategies such as offering options or compromises, active listening, and empathy.

Teresa Has a Very Sensitive Customer Who Does Not Like