Question 1

Joe is researching any external issues or trends that seem likely to affect the work unit.Which management function is he engaging in?
A) Supervision
B) Budgeting
C) Representation
D) External awareness

Accepted Answer

Joe is engaging in the management function of external awareness, which involves staying informed about external factors that could impact the work unit, such as economic trends, changing customer needs, and competitive developments. This information can then be used to make strategic decisions and adjustments to the work unit's operations.

Question 2

The finding that people change their behavior when they know they are being observed is known as the:
A) Hawthorne finding
B) Hawthorne effect
C) Hawthorne works
D) Hawthorne results

Accepted Answer

The Hawthorne effect refers to the finding that individuals alter their behavior in response to being observed. This effect was first discovered through experiments conducted at the Hawthorne Works plant near Chicago in the 1920s and 1930s. Therefore, the correct answer is B, Hawthorne effect. Choice A, C, and D are not accurate descriptions of this phenomenon.

Question 3

The ________ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.
A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education

Accepted Answer

The U.S. Office of Personnel Management (OPM) is responsible for managing the civil service of the federal government. It conducts studies and provides guidance on human resources management within public organizations, which includes understanding what is necessary for these organizations to act effectively and responsibly.

Question 4

Rensis Likert refers to managers as the __________.
A) Focal point
B) Trend setter
C) Leader
D) Linking pin

Accepted Answer

Rensis Likert used the term "linking pin" to refer to managers who act as a bridge between the higher management and the operatives or workers at the lower levels. These managers play a crucial role in ensuring effective communication between different levels of the organization, and are responsible for implementing the policies and decisions made by higher management. Therefore, the best choice is D.

Question 5

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?
A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit is receiving adequate funding and central agency support?

Accepted Answer

The answer of Which of the following questions should you...

Question 6

Public servants have a responsibility to manage organizational behavior to meet:
A) Public objectives and community needs
B) Public objectives and organizational needs
C) Public objectives and personal needs of employees
D) Public objectives and influencing people to behave in a particular way

Accepted Answer

Public servants are accountable to the public they serve and have a responsibility to ensure that their organizations meet public objectives and community needs. While it is also important to consider the needs of employees and the organization as a whole, the primary focus should be on serving the public interest.

Question 7

Which of the following management functions involves self-knowledge and awareness of impact on others?
A) Interpersonal sensitivity
B) Communication
C) Representation
D) Monitoring

Accepted Answer

Interpersonal sensitivity is the management function that involves self-knowledge and awareness of impact on others. It involves understanding one's own emotions, values, and beliefs, as well as how they affect interactions with others. This skill is important for effective leadership and building positive relationships with employees and stakeholders. Communication, representation, and monitoring are all important management functions, but they do not specifically involve self-awareness and interpersonal sensitivity.

Question 8

Evaluating whether the unit is receiving adequate funding and central agency support is analysis on the ___________ level.
A) Individual
B) Group
C) Organizational
D) Systems

Accepted Answer

The answer of Evaluating whether the unit is receiving adequate...

Question 9

Which of the following management functions involves presenting,explaining,selling,and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?
A) Coordination
B) Representation
C) Leadership
D) Monitoring

Accepted Answer

Representation involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency. Coordination involves managing resources and activities within the work unit, leadership involves setting a direction and motivating employees, and monitoring involves tracking progress and making adjustments as necessary.

Question 10

Jason believes he should focus on the strength,resilience,and vitality of his workers.He is most likely influenced by which researcher?
A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman

Accepted Answer

Martin Seligman is known for his research on positive psychology, which focuses on strengths, resilience, and vitality. This suggests that Jason's beliefs align with Seligman's research.

Question 11

Which of the following researchers explored the importance of organizational culture?
A) Edgar Schein
B) Peter Drucker
C) Margaret Wheatley
D) Frederick Taylor

Accepted Answer

Edgar Schein is known for his research on organizational culture and is considered one of the pioneers in the field. Peter Drucker is known for his work on management theory and practice, but he did not specifically explore organizational culture in his research. Margaret Wheatley is known for her work on leadership and organizational behavior, but again, did not focus specifically on culture. Frederick Taylor is known for his work on scientific management and efficiency, but did not specifically explore organizational culture.

Question 12

Martha has specialized expertise in agency programs and operations.Which of the following effective management characteristics was she most likely hired for?
A) Interpersonal sensitivity
B) Technical competence
C) Action orientation
D) Strategic view

Accepted Answer

Martha's specialized expertise in agency programs and operations suggests that she was hired for her technical competence. This means that she has a deep understanding of the skills and knowledge required to perform the job effectively. While the other characteristics listed may also be important for effective management, they are not the primary focus of Martha's specialized expertise.

Question 13

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ________ level.
A) Individual
B) Group
C) Organizational
D) Systems

Accepted Answer

Evaluating resource allocation and tracking is done at the organizational level, as it involves assessing how resources are distributed within the overall structure of the organization. The individual, group, and systems levels are more focused on specific aspects of the organization, such as individual behavior, group dynamics, or technical systems.

Question 14

Organizational behavior provides the ________ for managing human behavior in organizations.
A) Strategies
B) Rationale
C) Goals
D) Purpose

Accepted Answer

The answer of Organizational behavior provides the ________ for managing...

Question 15

Helen feels that it is possible for a trained monkey to do the jobs of her workers.Which researcher's viewpoint is she espousing?
A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow

Accepted Answer

Helen's viewpoint aligns with Frederick Taylor's scientific management approach, which emphasized the use of scientific methods to optimize productivity and efficiency in workplace operations. Taylor believed that workers' tasks could be broken down into smaller, simpler components that could be easily taught to unskilled laborers, similar to training a monkey. Therefore, Helen's belief that a trained monkey could do the jobs of her workers reflects Taylor's philosophy of scientific management.

Question 16

Which of the following is a "what" of management function?
A) Strategic view
B) Broad perspective
C) Leadership
D) Monitoring

Accepted Answer

Monitoring is a "what" of management function as it involves observing, measuring, and evaluating the performance and progress of organizational activities. Strategic view, broad perspective, and leadership are all "how" of management functions, which involve shaping the direction and approach of organizational activities.

Question 17

Theory Y characterizes people as:
A) Motivated solely by money
B) Lazy and uninvolved
C) Inherently worthwhile
D) Complex and difficult to understand

Accepted Answer

Theory Y characterizes people as inherently worthwhile and motivated by more than just money or punishment. It assumes that people have an inherent drive to improve themselves and their work, and that when given the right tools and environment, they will thrive. This theory sees people as complex and capable of understanding, contrary to the beliefs of Theory X.

Question 18

Which of the following is NOT an assumption that underlies the study of organizational behavior?
A) Human behavior is purposeful.
B) Human behavior is random.
C) Human behavior can be changed.
D) Human behavior can be influenced by others.

Accepted Answer

The assumption that human behavior is random does not underlie the study of organizational behavior. It is widely accepted that human behavior is purposeful, can be changed, and can be influenced by others, which are all key assumptions that underlie the study of organizational behavior.

Question 19

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance.Which of the following levels of analysis is she engaging in?
A) Individual
B) Group
C) Organizational
D) Systems

Accepted Answer

The answer of Sarah is trying to evaluate whether her...

Question 20

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ____________.
A) Kurt Lewin
B) Douglas McGregor
C) Frederick Taylor
D) Chester Barnard

Accepted Answer

The understanding that people are more likely to carry out decisions they helped to make is based on the research of Kurt Lewin, a psychologist who is known for his work in social psychology and group dynamics. Lewin's research helped to establish the idea that participation in decision-making can increase motivation and engagement, and is a key factor in effectively leading and managing organizations.

Quiz 1: Organizational Behavior As a Way of Thinking

Joe is researching any external issues or trends that seem likely to affect the work unit.Which management function is he engaging in?

The finding that people change their behavior when they know they are being observed is known as the:

The ________ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

Rensis Likert refers to managers as the __________.

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?

Public servants have a responsibility to manage organizational behavior to meet:

Which of the following management functions involves self-knowledge and awareness of impact on others?

Evaluating whether the unit is receiving adequate funding and central agency support is analysis on the ___________ level.

Which of the following management functions involves presenting,explaining,selling,and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

Jason believes he should focus on the strength,resilience,and vitality of his workers.He is most likely influenced by which researcher?

Which of the following researchers explored the importance of organizational culture?

Martha has specialized expertise in agency programs and operations.Which of the following effective management characteristics was she most likely hired for?

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ________ level.

Organizational behavior provides the ________ for managing human behavior in organizations.

Helen feels that it is possible for a trained monkey to do the jobs of her workers.Which researcher's viewpoint is she espousing?

Which of the following is a "what" of management function?

Theory Y characterizes people as:

Which of the following is NOT an assumption that underlies the study of organizational behavior?

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance.Which of the following levels of analysis is she engaging in?

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ____________.