Deck 1: Organizational Behavior As a Way of Thinking

Question 1

Joe is researching any external issues or trends that seem likely to affect the work unit.Which management function is he engaging in?

A) Supervision
B) Budgeting
C) Representation
D) External awareness

Answer 1

D

Question 2

The finding that people change their behavior when they know they are being observed is known as the:

A) Hawthorne finding
B) Hawthorne effect
C) Hawthorne works
D) Hawthorne results

Answer 2

B

Question 3

The ________ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education

Answer 3

A

Question 4

Rensis Likert refers to managers as the __________.

A) Focal point
B) Trend setter
C) Leader
D) Linking pin

Question 5

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?

A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit is receiving adequate funding and central agency support?

Question 6

Public servants have a responsibility to manage organizational behavior to meet:

A) Public objectives and community needs
B) Public objectives and organizational needs
C) Public objectives and personal needs of employees
D) Public objectives and influencing people to behave in a particular way

Question 7

Which of the following management functions involves self-knowledge and awareness of impact on others?

A) Interpersonal sensitivity
B) Communication
C) Representation
D) Monitoring

Question 8

Evaluating whether the unit is receiving adequate funding and central agency support is analysis on the ___________ level.

A) Individual
B) Group
C) Organizational
D) Systems

Question 9

Which of the following management functions involves presenting,explaining,selling,and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

A) Coordination
B) Representation
C) Leadership
D) Monitoring

Question 10

Jason believes he should focus on the strength,resilience,and vitality of his workers.He is most likely influenced by which researcher?

A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman

Question 11

Which of the following researchers explored the importance of organizational culture?

A) Edgar Schein
B) Peter Drucker
C) Margaret Wheatley
D) Frederick Taylor

Question 12

Martha has specialized expertise in agency programs and operations.Which of the following effective management characteristics was she most likely hired for?

A) Interpersonal sensitivity
B) Technical competence
C) Action orientation
D) Strategic view

Question 13

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ________ level.

A) Individual
B) Group
C) Organizational
D) Systems

Question 14

Organizational behavior provides the ________ for managing human behavior in organizations.

A) Strategies
B) Rationale
C) Goals
D) Purpose

Question 15

Helen feels that it is possible for a trained monkey to do the jobs of her workers.Which researcher's viewpoint is she espousing?

A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow

Question 16

Which of the following is a "what" of management function?

A) Strategic view
B) Broad perspective
C) Leadership
D) Monitoring

Question 17

Theory Y characterizes people as:

A) Motivated solely by money
B) Lazy and uninvolved
C) Inherently worthwhile
D) Complex and difficult to understand

Question 18

Which of the following is NOT an assumption that underlies the study of organizational behavior?

A) Human behavior is purposeful.
B) Human behavior is random.
C) Human behavior can be changed.
D) Human behavior can be influenced by others.

Question 19

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance.Which of the following levels of analysis is she engaging in?

A) Individual
B) Group
C) Organizational
D) Systems

Question 20

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ____________.

A) Kurt Lewin
B) Douglas McGregor
C) Frederick Taylor
D) Chester Barnard

Question 21

Positive organizational scholarship focuses on what is wrong with people and their deficiencies.

Question 22

In order for executives at the top levels of government to be successful,they must have the ability to work with and through people.

Question 23

The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.

Question 24

Frederick Taylor was greatly concerned with employee motivation.

Question 25

Organizational behavior can tell a manager what type of computer system will be most effective.

Question 26

To be effective,public administrators and nonprofit managers must lead and motivate others only within their organizations.

Question 27

Define the different levels of analysis in organizational behavior.What questions should be asked for each level? How should the analysis be conducted?

Question 28

The psychological theories of Sigmund Freud are useful when looking at adults in organizational settings.

Question 29

Which of the following factors should managers use to engage their employees?

A) Maintain a positive perspective
B) Provide recognition and encouragement
C) A strengths-based approach
D) All of the above

Question 30

Organizational behavior is concerned with how people act,their motivations,and how they interact with others.

Question 31

The management of organizational behavior in the public sector does not concern governance in the public interest.

Question 32

According to Maslow,which of the following is the base need for humans' motivations and desires?

A) Love
B) Safety
C) Physiological
D) Esteem

Question 33

Discuss aspects of the "What" and "How" of management.

Question 34

Identify the skills that are critical to managerial success in government.Pick five skills to discuss in detail.Why did you choose these skills? What makes them important?

Question 35

Management approaches that disrespect or ignore employees can be effective for short-term results.

Question 36

One assumption that guides the exploration of organizational behavior in the public sector is that public service is about serving others.

Question 37

Discuss how organizational behavior is defined in the public sector.Does this differ from organizational behavior outside of the public sector? Why or why not?

Question 38

Discuss the evolution of research and understanding about human behavior in an organizational context.Be sure to identify the factors that led to changes in understanding organizational behavior.

Question 39

Research shows that employees who are engaged in their work increase the odds of success by ______ percent compared to those who are less engaged.

A) 100
B) 25
C) 50
D) 200

Question 40

Improvements to organizational processes,structure,and performance require:

A) Management through people
B) Management of people
C) Management by engagement
D) None of the above