Which of these strategies softens the blow of negative messages?
A) place negative information at points of low emphasis
B) avoid no or not when possible
C) avoid words with negative connotations
D) all of these
Correct Answer:
Verified
Q8: The closing of an inquiry letter should
Q9: Negative responses to an inquiry should begin
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Q11: When writing a positive response to an
Q12: The opening of a persuasive request should
Q14: The "you" attitude does not _.
A)anticipate questions
B)stress
Q15: An apology should include which of the
Q16: Which of the following is NOT a
Q17: Memos and e-mails written by managers are
Q18: Which strategy is used for messages that
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