An easy way to find positive words for a negative message is to ______.
A) say what will happen
B) deny the bad news
C) admit responsibility
D) place blame
Correct Answer:
Verified
Q5: The direct approach is an appropriate strategy
Q6: Which type of internal correspondence may be
Q7: Which of the following is the most
Q8: The closing of an inquiry letter should
Q9: Negative responses to an inquiry should begin
Q11: When writing a positive response to an
Q12: The opening of a persuasive request should
Q13: Which of these strategies softens the blow
Q14: The "you" attitude does not _.
A)anticipate questions
B)stress
Q15: An apology should include which of the
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