The key 'customer measures' of strategic performance include:
A) market share,customer satisfaction,customer loyalty,customer acquisition
B) customer retention,customer satisfaction,customer profitability,customer equity
C) customer retention,customer satisfaction,customer profitability,customer acquisition
D) market share,customer retention,customer satisfaction,customer profitability,customer acquisition
Correct Answer:
Verified
Q2: One aspect of conventional accounting measures which
Q3: Total shareholder return is calculated as the
Q4: Organisational performance can be measured against:
A)best country
Q5: The performance measures for 'not-for-profit' organisations include:
A)
Q6: The set of four 'perspectives' of the
Q7: Issues in Hubbard et al.'s critique of
Q8: The set of dimensions of the 'performance
Q9: The 'winning wheel' framework of Hubbard et
Q10: In the environment area,the main measures that
Q11: The best use of performance measurement systems
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