The set of four 'perspectives' of the 'balanced scorecard' is:
A) political,environmental,social,technological
B) supplier,customer,internal business,innovation and learning
C) financial,customer,internal business,innovation and learning
D)financial,operational,logistical,research and development

Question

Quizplus · Accepted Answer

The balanced scorecard consists of four perspectives, which are financial, customer, internal business process, and innovation and learning. Option C is the only one that includes all four of these perspectives. Option A is incorrect because it includes political, environmental, social, and technological aspects, which are not the focus of the balanced scorecard. Option B is incorrect because it includes supplier and innovation and learning perspectives but does not include the internal business process perspective. Option D includes operational, logistical, and research and development perspectives, but not the customer perspective.

The Set of Four 'Perspectives' of the 'Balanced Scorecard' Is