Which of the following is not a reason that a service guarantee works?
A) Encourages individual employees to set their own standards.
B) Generates reliable data on poor performance.
C) Builds customer loyalty.
D) Forces a firm to identify failure points.

Question

Quizplus · Accepted Answer

A service guarantee does not encourage individual employees to set their own standards, rather it sets a clear standard for all employees to meet. The other options are all reasons why a service guarantee can work.

Which of the Following Is Not a Reason That a Service