The costs of quality for services include all of the following except ________.
A) failure costs
B) prevention costs
C) control costs
D) detection costs

Question

Quizplus · Accepted Answer

Control costs are not typically categorized under the costs of quality for services. The costs of quality are generally divided into prevention costs, appraisal or detection costs, and failure costs. Control costs are more associated with manufacturing processes and not specifically identified as a separate category in the context of service quality costs.

The Costs of Quality for Services Include All of the Following