Which one of the following is not an approach to service recovery?
A) Case-by-case.
B) Systematic-response.
C) Unconditional guarantee.
D) Early intervention.

Question

Quizplus · Accepted Answer

Unconditional guarantee is not an approach to service recovery. It is a marketing strategy that assures customers that if they are not completely satisfied with the product or service, they can return it for a full refund or replacement. Service recovery, on the other hand, refers to the actions taken by a company to correct a problem or issue that a customer has encountered with the service provided. The approaches to service recovery include case-by-case, systematic-response, and early intervention.

Which One of the Following Is Not an Approach to Service