There are five dimensions that customers use to judge service quality. The willingness to help customers and to provide prompt service is ________.
A) assurance
B) empathy
C) reliability
D) responsiveness

Question

Quizplus · Accepted Answer

The dimension of service quality that pertains to promptness and the willingness of the service provider to help is responsiveness. Therefore, the correct answer is (D).

There Are Five Dimensions That Customers Use to Judge Service