How would innovation and learning be measured on the balanced scorecard?
A) employee retention
B) external audits
C) decentralized controls
D) personality tests
E) strategic controls

Question

Quizplus · Accepted Answer

Learning and growth of employees are the foundation for all other goals in the balanced scorecard. Typical metrics in this perspective are employee satisfaction/engagement, employee retention, employee productivity, training budget per employee, technology utilization, and organizational climate and culture. Many are tracked with employee surveys to gauge attitudes and opinions.

How Would Innovation and Learning Be Measured on the Balanced